Contact Us: (+27) 082 921 2439 ferdi@aaaa.co.za
Job Details
Broker Support Office Assistant |
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Location: Faerie Glen | Salary / Range: R7500 | Posted On: May 16, 2017
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Broker Support Office Assistant

Medical Industry

Our Client is seeking a BROKER SUPPORT OFFICE ASSISTANT to join their team in Faerie Glen. 

 

Should you meet the above requirements, please email your CV to vicki@aaaa.co.za with copy of ID, qualifications and latest payslip

Main purpose of the job:

Responsible for the Administrative duties in the regional office in Gauteng, liaising with in-house consultants, Medical schemes and other product suppliers and services.

 

Responsibilities:

  • Building and maintain good relationships with all stakeholders as Indicated below:
  • Maintain excellent client service daily on:
  • Receiving, checking and submitting of Medical Scheme applications, GAP cover applications &/or all applications of product suppliers
  • Confirmation of application received and submitted to client & consultant
  • Feedback received from product supplier to client & consultant
  • Follow-up on outstanding information & documentation on all applications for all product suppliers
  • Follow-up on all feedback received
  • Follow-up on GAP certificates received, send to client & consultant & maintaining records
  • Submitting documents of changes in membership status to product suppliers
  • Submitting documents of finalising an application to product suppliers
  • Receiving, submitting and confirming of broker appointments received
  • Receiving, submitting of claims and claim queries via Telephonic / e-mail / fax related services
  • Receiving, submitting of chronic applications
  • Follow-up & feedback on all claims & chronic submissions to client & consultant
  • Benefit confirmation via telephonic / e-mail / fax related services
  • Membership status confirmation via Telephonic / e-mail / fax related services
  • Authorisation assistance
  • Forwarding Membership Enquiries to product suppliers (e.g. requesting membership certificates / Tax certificates / new membership card) and provide feedback to client & consultant.
  • Maintaining records and statistics re administration service rendered (e.g. # of applications, faxes, e-mail enquiries, etc.) on Atwork system & Pansol
  • Maintaining & updating the consultant book and supplying this to consultant on a weekly basis
  • Keeping record of all client Complaints, the escalation and resolving thereof.
  • Walk-In Centre related services
  • Receiving of queries regarding Gap Cover and non-payment of claims etc.
  • Product suppliers rejection list supply to consultant for follow-up
  • Product suppliers cancellation list supply to consultant for follow-up
  • Maintain spread-sheet of other schemes member admission
  • General Office Duties

Requirements:

  1. Grade 12
  2. Tertiary Qualification (diploma)
  3. 3 years experience in a similar role
  4. Administration experience
  5. English and Afrikaans speaking a must
  6. Medical Aid Scheme knowledge is a must (know the Medical Schemes Act)
  7. Knowledge to interpret scheme rules and administration processes
Salary: R7500.00 per month 

  
 
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