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Broker Support Office Assistant (Finance) |
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Location: Faerie Glen | Salary / Range: R7500 | Posted On: May 16, 2017
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Broker Support Office Assistant

Medical Industry

Our Client is seeking a BROKER SUPPORT OFFICE ASSISTANT to join their team in Faerie Glen. 


Should you meet the above requirements, please email your CV to with copy of ID, qualifications and latest payslip

Main purpose of the job:

Responsible for the Administrative duties in the regional office in Gauteng, liaising with in-house consultants, Medical schemes and other product suppliers and services.



  • Building and maintain good relationships with all stakeholders as Indicated below:
  • Maintain excellent client service daily on:
  • Receiving, checking and submitting of Medical Scheme applications, GAP cover applications &/or all applications of product suppliers
  • Confirmation of application received and submitted to client & consultant
  • Feedback received from product supplier to client & consultant
  • Follow-up on outstanding information & documentation on all applications for all product suppliers
  • Follow-up on all feedback received
  • Follow-up on GAP certificates received, send to client & consultant & maintaining records
  • Submitting documents of changes in membership status to product suppliers
  • Submitting documents of finalising an application to product suppliers
  • Receiving, submitting and confirming of broker appointments received
  • Receiving, submitting of claims and claim queries via Telephonic / e-mail / fax related services
  • Receiving, submitting of chronic applications
  • Follow-up & feedback on all claims & chronic submissions to client & consultant
  • Benefit confirmation via telephonic / e-mail / fax related services
  • Membership status confirmation via Telephonic / e-mail / fax related services
  • Authorisation assistance
  • Forwarding Membership Enquiries to product suppliers (e.g. requesting membership certificates / Tax certificates / new membership card) and provide feedback to client & consultant.
  • Maintaining records and statistics re administration service rendered (e.g. # of applications, faxes, e-mail enquiries, etc.) on Atwork system & Pansol
  • Maintaining & updating the consultant book and supplying this to consultant on a weekly basis
  • Keeping record of all client Complaints, the escalation and resolving thereof.
  • Walk-In Centre related services
  • Receiving of queries regarding Gap Cover and non-payment of claims etc.
  • Product suppliers rejection list supply to consultant for follow-up
  • Product suppliers cancellation list supply to consultant for follow-up
  • Maintain spread-sheet of other schemes member admission
  • General Office Duties


  1. Grade 12
  2. Tertiary Qualification (diploma)
  3. 3 years experience in a similar role
  4. Administration experience
  5. English and Afrikaans speaking a must
  6. Medical Aid Scheme knowledge is a must (know the Medical Schemes Act)
  7. Knowledge to interpret scheme rules and administration processes
Salary: R7500.00 per month 


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