Contact Us: (+27) 082 921 2439 ferdi@aaaa.co.za
Job Details
Administrator: Quality Assurance - Insurance |
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Location: Menlo Park | Salary / Range: R15000 CTC per month | Posted On: May 16, 2017
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Our client in the Insurance industry is seeking Administrator: Quality Assurance to join their team in Pretoria East.

 

Should you meet the above requirements, please email your CV to vicki@aaaa.co.za  - Copy of ID, qualifications and latest payslip

Responsibilities: 

1. Provide quality administration service in respect of Quality Assurance
  • Contribute to the implementation of a quality assurance process within the call centre
  • Assess calls and achieve set assessment target
  • Manage the AVS (Account Verification System) process (all batches / admin / reporting)
  • Provide feedback for coaching of call centre staff based on quality issues identified
  • Identify risks, contribute to action plans and monitor the progress of these
  • Provide feedback for coaching of call centre staff based on quality issues identified
  • Identify risks, contribute to action plans and monitor the progress of these
  • Provide input to process and system enhancements, especially in support of product, process or quality issues
  • Ensure that quality assurance is aligned with service / sales standards within the operational environment
  • Contribute to monthly / weekly quality reporting
  • Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience
  • Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
  • Adhere to agreed process in order to deliver targeted operational results
  • Comply with corporate governance policies, procedures and standards
  • Performing investigations and ad-hoc projects

2. Fit and Proper Requirements
• Adhere and comply to FSB board notice in terms of FAIS

Requirements:

  1. Matric
  2. Registration as an Employee Representative (FSB)
  3. Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry) 
  4. Regulatory Examination Level 1: Representatives (RE5)
  5. 1 to 2 Years’ in Quality Assurance in the Insurance Industry
  6. Excel reporting



Competencies / Knowledge

  • Legislation
  • Life Insurance Industry


Skills

  • Communication
  • Computer
  • Telephone Etiquette
  • Sales Driven
  • Ability to deal with various people
Salary: R15 000-00 ctc per month

 


  
 
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