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Job Details
AV Field Service Technician |
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Location: Durban and Port Elizabeth | Salary / Range: Marked Related | Posted On: May 16, 2017
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

AA candidates (Male and Female)

 

 

The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client’s Service Level Agreement

 

Key Responsibilities:

               Responding to calls logged by clients

               Providing remote/telephonic support

               Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time

               Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time

               Understanding each client’s Service Level Agreement contract and adhering to the required service

               Scheduling and completing preventative maintenance.  This includes compiling full maintenance reports after work is completed

               Advanced fault-finding

               Comprehensive knowledge of wiring, cable termination and best practice standards

               Video Conferencing and Audio Visual Equipment Configuration

               Preparing properly before attending to a site

               Liaising with suppliers and senior staff to resolve issues

               Doing installations when no Field Service work is required

               Being available to work overtime when required

               Being available to travel for work when required

               Being on stand-by when required

               Completing training when not attending to a client

 

Qualifications Required:

               Senior Certificate Essential;

               A minimum of 2-4 year’s audio visual experience;

               Strong knowledge of Audio Visual systems;

               AMX, Crestron and Clear One qualifications a strong advantage;

               Must have valid Driver’s license.

Competencies:

               Good communication skills;

               Proof of technical skills;

               Able to handle immense pressure;

               Good time management essential;

               Good planning skills;

               Strong attention to detail is essential;

               Good in negotiating and persuading;

               Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;

               Deadline driven;

               Accurate and attention to detail;

               Able to multi-task;

               Organized;

               Honest and reliable;

               Analytical;

               Punctual;

               Solutions Driven.

 

 

 


  
 
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