Contact Us: (+27) 082 921 2439 ferdi@aaaa.co.za
Job Details
Supervisor: Quality Assurance - Outbound Sales Call Centre |
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Location: Pretoria | Salary / Range: R252 000 p.a (neg) | Posted On: May 16, 2017
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Supervisor: Quality Assurance - Outbound Sales Call Centre

Sector: Insurance

Location: Pretoria

Salary: R 252 000 p.a. (negotiable)

 

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

 

Position Description:

·         Implement and monitor the QA process (Internal call centres QA)

·         Conduct call assessments

·         Reporting

·         Trend Reviews

·         Coach staff for QA/Performance improvement

·         Staff training

 

Requirements:

·         Matric

·         Qualification in Call Centre Management

·         RE 5

·         RE 1 (advantage)

·         Recognised qualification recognised by FSB

·         3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)

·         2 Years’ Call centre Supervisory experience

 

Send your CV and latest pay slip to vicki@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

 

 


  
 
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