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Job Details
Supervisor: Branch Operations |
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Location: Durban, KwaZulu Natal | Salary / Range: R22000 | Posted On: Nov 01, 2017
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Supervisor: Branch Operations

Location: Kwa Zulu – Natal

Salary: R22 000 p.m


Our client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations.




Supervise all client liaison and sales support in the branch offices 

·         Supervise the service delivery to internal & external clients  

·         Manage the client service of walk in and telephonic enquiries

·         Manage compliance and effectiveness of client service levels

Supervise new business policy administration

·         Oversee and manage the efficiency & accuracy of data capturing for the group

·         Oversee compliance of quality assurance on all new business processes

·         Maintain and monitor new business and returns registers  

Information Reconciliation & Reporting on Branch Office Operations

·         Compile and submit weekly client service administration activity reports

·         Reporting to manager on claims progress and activities

·         Provide weekly stats to Sales on outstanding correspondence and returned new business

Responsible for compliance

·         Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements

·         Comply with FAIS requirements

·         Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement

·         Comply with disciplinary and grievance procedures

·         General supervision of branches including branch visits to ensure that the branches’ administration runs effectively and efficiently.

·         Monitor business retention




·         Degree/Diploma in Management

·         FAIS Compliant

·         Regulatory Examination Level 1 (Representatives) RE5

·         Recognised Qualification as per the FSB

·         3 years’ experience in the Insurance Industry

·         1 years’ experience in Supervisory Role



Send your CV and latest pay slip to

AtripleA Recruitment and Temps


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