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Job Details
Office Administrator_Temp |
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Location: Mafikeng | Posted On: Jan 30, 2018
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Office Administrator_Temp

Location: Mafikeng

 

Our client is looking for temporary office administrator to provide professional first line support to clients and sales support and capture group new business policies.

Responsibilities:

·         Render client services 

o   Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries

o   Update client personal details and AIMS notes

o   Provide correct and accurate advice to clients on products and services (TCF)

o   Inform clients and update changes to their policy (TCF)

o   Liaise with relevant departments to gather information to resolve clients’ queries

o   Maintain required business retention rate

o   Handle all complaints and enquiries 

o   Escalate complaints to Office Manager and Complaints Handling Officer 

o   Follow complaints procedure 

o   Handle all incoming calls and walk-in clients 

·         Administrate Claims 

o   Verify claims documents as per standard procedure 

o   Assist clients with the completion of claim forms

o   Submit all claims received to Head office

o   Submit any outstanding documentation as per Head Office request 

o   Keep claims register up to date

·         Advise clients on cancelations 

o   Advise the client of the process and disadvantages of cancelation 

o   Retain the policy by proposing different options (loan, partial surrender paid up)

o   Inform relevant Sales Manager of the intended cancelation for retention

o   As per client’s request follow the standard cancelation procedure

·         Administrate demutualization process

o   Capture client information  

o   Inform clients of status of their shares 

o   Update client’s information on Aims systems 

o   Register and forward to Head office

·         Office Administration

o   Manage mail and fax 

o   Prepare statistical reports

o   Communicate with office manage with regards to office logistics

·         Documentation and filing procedures

o   Keep record systems up to date 

o   File and keep documentation for a period as required by the legislation

·         Process and administrate application forms

o   Check and validate application forms for quality control

o   Follow the capturing procedure 

o   Send incomplete applications back to Office Managers

o   Process application form on system 

o   Follow up on outstanding documentation with Office Manager

o   Liaise with New Business department on outstanding and provide feedback to Office Managers

o   Email scanned successful application forms to New business department

o   Capture a minimum of required policies per day

·         Send captured application forms to Head Office for archiving

o   Register successful applications 

o   Send the original application form for tick off process

o   Follow up on all outstanding requirements from tick off

 

Requirements:

·         Matric

·         Recognized Qualification as per the FSB 

·         RE 5

·         Registration as an Employee Representative (FSB)

·         2 Years’ Experience in the Insurance Industry; 

·         1 Year Client Services

·         1 years’ experience in data capturing

·         1 Years’ experience in: Category A, B, C and retail pension benefits (Advantage)

 

Send your CV and latest pay slip to cathy@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

 


  
 
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