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Administrator: Quality Assurance (Insurance) |
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Location: Pretoria | Salary / Range: 19000 | Posted On: Apr 03, 2018
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Administrator: Quality Assurance

Industry: Insurance

Location: Pretoria  

Salary: R19 000 p/m


Our client in the insurance industry is looking for an Administrator: Quality Assurance to provide quality administration service in respect of quality assurance that results in the improvement of service and sales.


Key Responsibilities:


  1. Provide quality administration service in respect of Quality Assurance
  • Contribute to the implementation of a quality assurance process within the call centre
  • Assess calls and achieve set assessment target
  • Keep record of sampled calls 
  • Provide feedback for coaching of call centre staff based on quality issues identified
  • Identify risks, contribute to action plans and monitor the progress of these
  • Training of new consultants on QA related standards
  • Provide input to process and system enhancements, especially in support of product, process or quality issues
  • Ensure that quality assurance is aligned with service standards within the operational environment
  • Contribute to monthly / weekly quality reporting
  • Demonstrate an excellent knowledge of all Assupol products, claims conditions and retention criteria in order to monitor customer experience
  • Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
  • Adhere to agreed process in order to deliver targeted operational results
  • Comply with corporate governance policies, procedures and standards Performing investigations and ad-hoc projects


Minimum Requirements:

  • Matric
  • Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
  • Registration as an Employee Representative (FSB)
  • Regulatory Examination Level 1: Representatives (RE5)
  • 1 to 2 Years’ in Quality Assurance in the Insurance Industry
  • Excel reporting
  • Experience in Category A and B1



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