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Job Details
Client Relationship Manager (Call Center) |
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Location: Pretoria | Salary / Range: R18000 to R22000 | Posted On: May 16, 2017
Key Skills :
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Qualification :
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Job Function : Permanent
Vacancy :
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Position: Permanent
Job Description:

Client Relationship Manager (Call Center)

 

Location: Pretoria

Salary: R 18 000.00 to R 22 000 p.m

 

Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.

 

Job Specification:

  • Management of a 5- seat call center, setting of goals, staff training and motivation.
  • Implementing new policies and protocols that will improve client experience.
  • Developing scripts and standardizing responses to create cohesion and effective communication.
  • Implementing CRM software and ensuring the effective use thereof.
  • Dealing with complaints and resolving problems.
  • Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
  • Communicating effectively and professionally between production and the client.
  • Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software’s, company promotions, etc.
  • Reporting to management on a weekly basis.

 

Requirements:

  • 5 years call center experience
  • 3 years management experience
  • Knowledge of IT, printing or photographic processes.
  • Has to be fully bilingual in both English and Afrikaans
     

 

Please send Updated CV, Qualifications and last payslip to cathy@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

 


  
 
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