Administrator: Forensic Investigations (Insurance)

Our client in the Insurance industry is seeking Administrator: Forensic Investigations to join their team in Pretoria East.

Should you meet the above requirements, please email your CV to cathy@aaaa.co.za - Copy of ID, qualifications and latest payslip

Responsibilities: 

Attend to general administration:

• Receive affidavits from client services department
• Register affidavits on investigation register
• Notify responsible Sales Manager on any fraudulent activities in their area
• Obtain  policy application forms from system for a particular investigation case
• Update in-house system throughout the process of investigation
• Prepare refund request form (event of refund recommendation)
• Request necessary documentation from client if necessary (i.e. banking details)
• Create and maintain files and record keeping system
• Handle all telephonic calls and responses effectively and efficiently (TCF)

Attends to Replacement Officer functions

• Receive and provide replacement documents (RPAR)
• to Sales Managers and intermediaries and replaced insurer
• Handle the replacement queries
• Communicate with replacing Life Insurer when
• Submit written representations by Intermediaries in case of non-compliance
• Request necessary documentation from client if necessary (i.e. banking details)
• Create and maintain files and record keeping system
• Handle all telephonic calls and responses effectively and efficiently (TCF)

Requirements:

1. Matric
2. Forensics Diploma/certificate 
3. Forensics Investigation Certification 
4. 1-2 years forensics experience
5. 1-2 years Insurance Experience 

Knowledge

• Legislation: LTIA, FAIS, FICA, Companies Act (not limited)