Administrator: Quality Assurance (Insurance)

Administrator: Quality Assurance

Industry: Insurance

Location: Pretoria  

Salary: R19 000 p/m

 

Our client in the insurance industry is looking for an Administrator: Quality Assurance to provide quality administration service in respect of quality assurance that results in the improvement of service and sales.

 

Key Responsibilities:

 

1. Provide quality administration service in respect of Quality Assurance

• Contribute to the implementation of a quality assurance process within the call centre
• Assess calls and achieve set assessment target
• Keep record of sampled calls 
• Provide feedback for coaching of call centre staff based on quality issues identified
• Identify risks, contribute to action plans and monitor the progress of these
• Training of new consultants on QA related standards
• Provide input to process and system enhancements, especially in support of product, process or quality issues
• Ensure that quality assurance is aligned with service standards within the operational environment
• Contribute to monthly / weekly quality reporting
• Demonstrate an excellent knowledge of all Assupol products, claims conditions and retention criteria in order to monitor customer experience
• Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
• Adhere to agreed process in order to deliver targeted operational results
• Comply with corporate governance policies, procedures and standards Performing investigations and ad-hoc projects

 

Minimum Requirements:

• Matric
• Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
• Registration as an Employee Representative (FSB)
• Regulatory Examination Level 1: Representatives (RE5)
• 1 to 2 Years’ in Quality Assurance in the Insurance Industry
• Excel reporting
• Experience in Category A and B1

 

 

Send your CV and latest pay slip to hilda@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za