AV Field Service Technician (Technical)

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

AA candidates (Male and Female)

 

 

The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client’s Service Level Agreement

 

Key Responsibilities:

•               Responding to calls logged by clients

•               Providing remote/telephonic support

•               Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time

•               Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time

•               Understanding each client’s Service Level Agreement contract and adhering to the required service

•               Scheduling and completing preventative maintenance.  This includes compiling full maintenance reports after work is completed

•               Advanced fault-finding

•               Comprehensive knowledge of wiring, cable termination and best practice standards

•               Video Conferencing and Audio Visual Equipment Configuration

•               Preparing properly before attending to a site

•               Liaising with suppliers and senior staff to resolve issues

•               Doing installations when no Field Service work is required

•               Being available to work overtime when required

•               Being available to travel for work when required

•               Being on stand-by when required

•               Completing training when not attending to a client

 

Qualifications Required:

•               Senior Certificate Essential;

•               A minimum of 2-4 year’s audio visual experience;

•               Strong knowledge of Audio Visual systems;

•               AMX, Crestron and Clear One qualifications a strong advantage;

•               Must have valid Driver’s license.

Competencies:

•               Good communication skills;

•               Proof of technical skills;

•               Able to handle immense pressure;

•               Good time management essential;

•               Good planning skills;

•               Strong attention to detail is essential;

•               Good in negotiating and persuading;

•               Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;

•               Deadline driven;

•               Accurate and attention to detail;

•               Able to multi-task;

•               Organized;

•               Honest and reliable;

•               Analytical;

•               Punctual;

•               Solutions Driven.