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AV Field Service Technician (Telecommunications)

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AV Field Service Technician

Our client in the Telecommunications industry is looking for an AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote/telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client’s Service Level Agreement.


Key responsibilities 

·        Responding to calls logged by clients

·        Providing remote/telephonic support

·        Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time

·        Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time

·        Understanding each client’s Service Level Agreement contract and adhering to the required service

·        Scheduling and completing preventative maintenance.  This includes compiling full maintenance reports after work is completed

·        Advanced fault-finding

·        Comprehensive knowledge of wiring, cable termination and best practice standards

·        Video Conferencing and Audio-Visual Equipment Configuration

·        Preparing properly before attending to a site

·        Liaising with suppliers and senior staff to resolve issues

·        Doing installations when no Field Service work is required

·        Being available to work overtime when required

·        Being available to travel for work when required

·        Being on stand-by when required

·        Completing training when not attending to a client



·        Senior Certificate Essential

·        A minimum of 2-4 years audio visual experience

·        Strong knowledge of Audio-Visual systems

·        AMX, Crestron and Clear One qualification a strong advantage

·        Must have valid Driver’s license


Send your CV and latest pay slip to

ATripleA Recruitment and Temps

#ATripleA #recruitment #vacancy #av #field #service #technician

Posted 2020-07-07

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