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Client Care Consultant (Digital & Printing)

Location not available
Permanent
R7000

Client Care Consultant

Location: Pretoria

Salary: R 7,000 plus incentives

 

Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.

 

Job Specification:

  • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
  • Ensure all operational protocols are adhered to at all times
  • Identifying opportunities to improve the service process and customer experience
  • Handle challenging customers in a highly pressurized environment
  • Ensure SLA, ring time and abandoned rate within agreed norms
  • Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system

 

Requirements:

  • Fully bilingual in English and Afrikaans in both verbal and written communication.
  • Computer literate
  • Conflict management
  • Quality & customer focused
  • Influencing and persuading
  • Overcoming objections and be assertive
  • Team player & can work independently
  • 2-3 years previous experience in a Call Centre environment in sales or on-line support
  • Understanding of contact centre environment and technology
  • Preferably have a similar background such as copy centre or photography in general.
  • Matric/ Diploma
     

Please send Updated CV, Qualifications and last payslip to cathy@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za

 

Posted 2018-05-10

Please provide ALL the information requested below, to submit your CV:







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