Client Relationship Manager (Call Center)

Client Relationship Manager (Call Center)

Location: Pretoria

Salary: R 18 000.00 to R 22 000 p.m

Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.

Job Specification:

• Management of a 5- seat call center, setting of goals, staff training and motivation.
• Implementing new policies and protocols that will improve client experience.
• Developing scripts and standardizing responses to create cohesion and effective communication.
• Implementing CRM software and ensuring the effective use thereof.
• Dealing with complaints and resolving problems.
• Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
• Communicating effectively and professionally between production and the client.
• Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software’s, company promotions, etc.
• Reporting to management on a weekly basis.

Requirements:

• 5 years call center experience
• 3 years management experience
• Knowledge of IT, printing or photographic processes.
• Has to be fully bilingual in both English and Afrikaans
   

Please send Updated CV, Qualifications and last payslip to cathy@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za