Supervisor: Quality Assurance

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:

·        Implement and monitor the QA process (Internal call centres QA)

·        Conduct call assessments

·        Reporting

·        Trend Reviews

·        Coach staff for QA/Performance improvement

·        Staff training

Requirements:

·        Matric

·        Qualification in Call Centre Management

·        RE 5

·        RE 1 (advantage)

·        Recognised qualification recognised by FSB

·        3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)

·        2 Years’ Call centre Supervisory experience

Send your CV and latest pay slip to raca@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za