Team Leader

Our client in the Insurance industry is looking for a Team Leader to assist the call center in attaining sales targets.

Key responsibilities 

1.Achievement of sales (TCF)

·        Assist with direct marketing sales processes, targets and team

·        Contribute towards sales policies & procedures.

·        Monitor the performance of staff

·        Gather information on complaints and provide feedback to necessary parties

·        Assist in compiling of statistics

·        Assist with client queries 

·        Monitor direct marketing campaign and measure results and assist with the implementation

·        Assist non-performers

·        Recommend possible incentives

·        Assist in enforcing discipline

2.Responsible for Lead loading / allocation

·        Ensure the call center is provided with leads. (Daily, weekly and monthly)

·        Keeping record of leads loaded

·        Ensure that internal dialer is loaded and monitored as per business needs

3.Market products and achieve sales target (TCF)

·        Sell policies (in and out bound)

·        Apply product knowledge 

·        Capture policy on system 

·        Attend to client queries

·        Process amendments on policies 

·        Responsible for own policy retention

Requirements            

·        Matric

·        Recognized Qualification as per the FSB list of Recognized Qualifications

·        RE 5 

·        Registration as a Fit and Proper Representative

·        3 Years’ Experience in the Insurance Industry

·        Experience in Category A and B1

Send your CV and latest pay slip to raca@aaaa.co.za

ATripleA Recruitment and Temps

www.aaaa.co.za