Client Care Consultant

Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.

Job Specification:

To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
Ensure all operational protocols are adhered to at all times
Identifying opportunities to improve the service process and customer experience
Handle challenging customers in a highly pressurized environment
Ensure SLA, ring time and abandoned rate within agreed norms
Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system 
 

Requirements: 

Fully bilingual in English and Afrikaans in both verbal and written communication. 
Computer literate
Conflict management
Quality & customer focused 
Influencing and persuading
Overcoming objections and be assertive
Team player & can work independently
2-3 years previous experience in a Call Centre environment in sales or on-line support
Understanding of contact centre environment and technology
Preferably have a similar background such as copy centre or photography in general. 
         ·         Matric/ Diploma

Please send Updated CV, Qualifications and last payslip to teli@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za