Outbound Call Centre Agent

Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent.

Key responsibilities 

·        To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses or private individuals by phone

·        Deliver prepared sales scripts to persuade potential customers to avail of Copy Center services and product

·        Describe services and products 

·        Respond to questions

·        Identify and overcome objections

·        Take the customer through the sales process

·        Obtain customer information

·        Obtain possible customer leads

·        Maintain customer/potential customer data bases

·        Follow up on initial contacts

·        Capturing all customer interactions whether from telephonic or email on the CRM system 

Requirements            

·        Matric/ Diploma

·        Understanding of contact center environment and technology 

·        2-3 years previous experience in a Call Centre environment in telesales with a proven track record in sales

·        Preferably have a similar background or in a Copy Center environment

·        Fully bilingual in English and Afrikaans

·        Computer literacy

Send your CV and latest pay slip to teli@aaaa.co.za

ATripleA Recruitment and Temps

www.aaaa.co.za