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Team Leader

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Team Leader

Our client in the Insurance industry is looking for a Team Leader to assist the call center in attaining sales targets.



Key responsibilities 


1.Achievement of sales (TCF)


·        Assist with direct marketing sales processes, targets and team

·        Contribute towards sales policies & procedures.

·        Monitor the performance of staff

·        Gather information on complaints and provide feedback to necessary parties

·        Assist in compiling of statistics

·        Assist with client queries 

·        Monitor direct marketing campaign and measure results and assist with the implementation

·        Assist non-performers

·        Recommend possible incentives

·        Assist in enforcing discipline


2.Responsible for Lead loading / allocation


·        Ensure the call center is provided with leads. (Daily, weekly and monthly)

·        Keeping record of leads loaded

·        Ensure that internal dialer is loaded and monitored as per business needs


3.Market products and achieve sales target (TCF)


·        Sell policies (in and out bound)

·        Apply product knowledge 

·        Capture policy on system 

·        Attend to client queries

·        Process amendments on policies 

·        Responsible for own policy retention




·        Matric

·        Recognized Qualification as per the FSB list of Recognized Qualifications

·        RE 5 

·        Registration as a Fit and Proper Representative

·        3 Years’ Experience in the Insurance Industry

·        Experience in Category A and B1


Send your CV and latest pay slip to

ATripleA Recruitment and Temps

Posted 2020-06-29

Please provide ALL the information requested below, to submit your CV:

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