Operations Officer

Job Title: Operations Officer
Location: Pretoria

Job Purpose
The Operations Officer will support the efficient day-to-day operations of the company. The role is responsible for coordinating operational processes, supporting member services, ensuring compliance with industry regulations, and contributing to the smooth delivery of organizational objectives.

Key Responsibilities
Operational Management
•Oversee and support daily operational activities of the association.
•Monitor internal processes to ensure efficiency and effectiveness.
•Assist in implementing operational policies and procedures.
•Identify process improvement opportunities and recommend solutions.
Member Support & Administration
•Provide support to members regarding operational queries and processes.
•Maintain accurate member records and databases.
•Assist with onboarding new members and managing renewals.
•Coordinate meetings, training sessions, and industry events.
Compliance & Governance
•Ensure adherence to relevant credit industry regulations and best practices.
•Support internal audits and compliance reporting.
•Maintain proper documentation in line with governance standards.
Reporting & Data Management
•Prepare operational and performance reports.
•Monitor KPIs and provide insights to management.
•Ensure data accuracy and integrity within operational systems.
Stakeholder Coordination
•Liaise with internal departments and external stakeholders.
•Support collaboration with regulatory bodies and industry partners.
•Assist in communication initiatives related to operational matters.

Minimum Requirements
•Diploma or Degree in Business Administration, Operations Management, Finance, or related field.
•3–5 years’ experience in operations, administration, or financial services environment.
•Experience within the credit or financial services industry is advantageous.
•Strong understanding of compliance and governance principles.
•Proficiency in MS Office (Excel, Word, PowerPoint).

Competencies & Skills
•Strong organizational and planning skills
•High attention to detail
•Analytical and problem-solving ability
•Excellent written and verbal communication skills
•Ability to work independently and in a team
•Strong stakeholder management skills
•Ethical and professional conduct

Key Performance Indicators (KPIs)
•Operational efficiency and turnaround times
•Accuracy of reporting and data management
•Member satisfaction and service delivery standards
•Compliance adherence and audit outcomes
•Process improvement implementation

To Apply send your CV, Qualifications and Payslip to raca@aaaa.co.za