Service Delivery Manager

Job Title: Service Delivery Manager – Africa

Role Overview:
We are seeking a Service Delivery Manager with a strong Network Engineering background to support customer engagements, pre-sales activities and service delivery development within the Middle East & Africa Regions.
The primary focus of the role is service delivery ownership and coordination, ensuring that customer engagements are well-structured, deliverable and aligned with business objectives.
A solid technical foundation in network engineering is mandatory as the role requires the ability to understand, challenge and
shape technical solutions, particularly during early customer discussions and pre-sales activities.
This is a hands-on delivery-oriented role, not a pure Project Manager nor a pure Network Engineer, but a balanced profile combining:
- Delivery ownership
- Technical credibility
- Commercial awareness

Key Responsibilities:
Service Delivery Ownership (Primary Focus)
•Act as the primary point of contact for service delivery, ensuring alignment between customer expectations and internal delivery capabilities.
•Coordinate all aspects of service delivery, including Scope definition, Resource coordination (engineering, partners, internal teams) and Planning and execution follow-ups.
•Ensure delivery is executed In line with agreed scope, with controlled risk & with awareness of cost and efficiency.
•Provide clear visibility and communication to both customers and internal stakeholders.
Service Presales & Opportunity Support (Complementary Responsibility)
•Support service presales activities by contributing delivery and technical perspectives.
•Participate in customer discussions to Validate feasibility of proposed solutions and define a realistic scope and delivery approach.
•Contribute to proposals by ensuring alignment between Customer expectations, technical feasibility and Delivery model & constraints.
•Provide project/service delivery input to RFx responses when required.
Technical Oversight (Network Engineering Background)
•Use Network Engineering experience to understand and challenge proposed technical solutions and ensure they are deliverable, scalable and efficient.
•Act as a bridge between Engineering teams (Network Engineers, SMEs), Delivery and customer teams.
•For smaller engagements, may directly support or perform limited technical activities where appropriate.
Financial & Commercial Accountability
•Demonstrate understanding of Effort estimation, Cost drivers & Delivery risks.
•Monitor and control delivery against Scope, Budget expectations and Resource usage.
•Contribute to commercially sound decisions during pre-sales and delivery phases.
•Help ensure delivery contributes positively to business objectives and margins.

Qualifications and Experience:
•5–8 years of experience, including
- Proven experience in Service Delivery, Project Management, or Service Coordination roles
- Previous hands-on experience as a Network Engineer (mandatory)
•Strong understanding of:
- Network lifecycle (design, deployment, migration, validation)
- Optical transport / networking environments (DWDM, L0/L1, etc.)
•Experience interacting with:
- Customers, Cross-functional delivery teams and Engineering resources
•Delivery-focused professional with strong technical credibility
•Able to own and drive customer engagements, not just coordinate tasks
•Comfortable operating in early-stage opportunities where structure is not fully defined
•Capable of balancing:
- Technical discussions
- Delivery planning
- Commercial awareness
•Mature enough individual to operate independently
•Valid drivers license and own transport- non negotiable

Working Conditions:
•Fully remote role based in South Africa
•Daily collaboration with teams based in Europe
•Requires:
- High level of autonomy and accountability
- Ability to work across time zones and cultures
- Strong communication and self-management skills

To apply, please submit your CV, Qualifications as well as your latest payslip, to recb@aaaa.co.za